Home Up

Motorcycle Consumer News Review Pg 34




Custom Saddle Services Limited Warranty
We warranty all of our upholstery and foam products to be free from defects in materials and workmanship for a period of one year from the date of purchase. We will gladly and promptly correct any problems that occur within this time period (shipping cost is the sole responsibility of the customer). Incidental or consequential damages arising from or in connection with the installation of a seat modified by Baldwin Motorbike Saddles are not covered by this warranty.

Custom Saddle Policy
Because foam alteration requests, suggestions, or recommendations, for the purpose of improving comfort, are most often speculative in nature, we cannot guarantee that they will result in any particular level of improved comfort. It should not be assumed that custom contour changes will necessarily yield satisfactory results, and because these alterations are done by hand, a moderate margin of error is typical and contour changes are not guaranteed to be exactly as specified.

While most simple seat foam modifications (i.e. foam upgrades, lowering/narrowing, moving rises) produce initial satisfactory results, more complex changes or combining multiple changes to the same seat may require testing and further adjustments are at the customerís expense.    

We simply cannot guarantee that every rider, in any physical condition, at any age, on any motorcycle can be comfortable.  That said, nothing, even being carried on a pillow in your motherís arms is perfect.  We do take great care in trying to be on target with each riderís comfort needs.

Custom Saddle Returns and Refunds Policy
Saddles are custom made for you.  There are no returns or refunds.

Anyone entering into a purchasing agreement for custom seat services agrees to this warranty and limitations of liability.